{"xsrfToken":"a255986a24b50cfca1b03685f8df6bcb9e473818_lout","branding":{"id":"2","key":"desk","name":"Digital Services Georgia Support Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/4","theme":{"headerBGColor":"#2c3e50","headerLinkColor":"#ffffff","headerLinkHoverColor":"#455c73","headerLinkHoverBGColor":"#455c73","headerBadgeColor":"#455c73"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5097d228-cba3-414f-9288-1c4028179b88/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZWMyYmMzYy0yZmY4LTRlMzctYjcwMi02N2I2OWY1ZjY4NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUwOTdkMjI4LWNiYTMtNDE0Zi05Mjg4LTFjNDAyODE3OWI4OCI6WyJyZWFkIl19LCJleHAiOjE3MzIxODExMjAsIm5iZiI6MTczMjE4MDUyMH0.o1AICVRew4M8mzsnWsymrVuKW6VB0aFX8GwOCcf7IPE&client=eec2bc3c-2ff8-4e37-b702-67b69f5f6854&mode=fit","logoId":"5097d228-cba3-414f-9288-1c4028179b88","isLogoAvailable":true,"helpCenterTitle":"Search Digital Services Georgia Support","sharedPortalName":"DSGa Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Search Digital Services Georgia Support","sharedPortalName":"DSGa Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2c3e50","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"desk","projectId":13200,"serviceDeskId":2,"name":"Digital Services Georgia Support Desk","description":"<p>We offer support for sites hosted by <ins><a href=\"https://digitalservices.georgia.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Digital Services Georgia</a></ins>. <br> If you need assistance related to your Georgia GovHub site, you're in the right place.</p>\n<p>For assistance with other GTA services, visit <ins><a href=\"https://services.georgia.gov/gta/zoho/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Portal Support</a></ins> or the <ins><a href=\"https://gta.georgia.gov/end-user-resources\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">GETS Service Desk</a></ins>.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"12","name":"GovHub Analytics / Siteimprove","descriptionHtml":"<p>If requesting Siteimprove access for a new user, make sure you include their first and last name and their email address. If writing us with concerns about your score, be sure to review the article <ins><a href=\"https://georgiagov.atlassian.net/servicedesk/customer/portal/2/article/1972764673\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Siteimprove issues we can help address</a></ins>.</p>","callToAction":"GovHub Analytics / Siteimprove","introHtml":"<p>Siteimprove questions and access requests.</p>","icon":12310,"iconUrl":"https://georgiagov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12310","groups":[2],"key":""},{"id":"16","name":"GovHub Content Manager Access Request","descriptionHtml":"","callToAction":"GovHub Content Manager Access Request","introHtml":"<p>Add a new content manager or reviewer, or remove a content manager's access to your site.</p>","icon":12734,"iconUrl":"https://georgiagov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12734","groups":[2],"key":""},{"id":"15","name":"Report an Outage","descriptionHtml":"","callToAction":"Report an Outage","introHtml":"<p>Site down? Let us know.</p>","icon":12309,"iconUrl":"https://georgiagov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12309","groups":[2],"key":""},{"id":"4","name":"Website support","descriptionHtml":"<p>Thank you for reaching out! We address website support requests in <b>1 business day</b>.</p>","callToAction":"Website support","introHtml":"<p>Need help troubleshooting something on your site? We're the troubleshooters.</p>","icon":12307,"iconUrl":"https://georgiagov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12307","groups":[2],"key":""},{"id":"7","name":"Email requests","descriptionHtml":"","callToAction":"Email requests","introHtml":"<p>Requests generated when a user sends a email to the support email address, rather than logging into the portal.</p>","icon":12308,"iconUrl":"https://georgiagov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/12308","groups":[],"key":""},{"id":"6","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11627,"iconUrl":"https://georgiagov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11627","groups":[],"key":""},{"id":"8","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":11639,"iconUrl":"https://georgiagov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11639","groups":[],"key":""},{"id":"9","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":11607,"iconUrl":"https://georgiagov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11607","groups":[],"key":""},{"id":"10","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11607,"iconUrl":"https://georgiagov.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11607","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[4,12,16,15]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"dab89ce3-1689-3929-9f07-12b8c786b8f2","appLinkName":"System Confluence","appLinkUrl":"https://georgiagov.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://georgiagov.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"DESK","serviceDeskId":2,"kbLinkDomainURLs":["https://georgiagov.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DESK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlZWMyYmMzYy0yZmY4LTRlMzctYjcwMi02N2I2OWY1ZjY4NTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMzIwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxODE3MjAsIm5iZiI6MTczMjE4MDUyMH0.kRAUURKaP5enVyvUlLnpoyC3sDuXhsq_3unNIhoucRM","targetCollection":"upload-project-13200","endpointUrl":"https://api.media.atlassian.com","clientId":"eec2bc3c-2ff8-4e37-b702-67b69f5f6854","tokenDurationInMins":20}},"kbPage":{"id":598507525,"title":"Webforms","url":"https://georgiagov.atlassian.net/rest/servicedesk/knowledgebase/latest/articles/view/598507525","space":{"key":"KB","name":"DSGa Knowledge Base","id":594608130},"serviceDeskIds":[2],"appLinkId":"dab89ce3-1689-3929-9f07-12b8c786b8f2","idInString":"598507525","projects":[{"projectId":13200,"serviceDeskId":2,"portalId":2}]}}