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DSGa Support
  1. DSGa Support
  2. Digital Services Georgia Support Desk

Digital Services Georgia Support Desk

We offer support for sites hosted by Digital Services Georgia.
If you need assistance related to your Georgia GovHub site or your Georgia Analytics Program (Siteimprove) account, you're in the right place.

For assistance with other GTA services, visit Portal Support or the GETS Service Desk.

(We do not support Google Analytics)

Website support

Need help troubleshooting something on your site? We're the troubleshooters.

Thank you for reaching out! We address website support requests in 1 business day.

Required fields are marked with an asterisk*

Please describe what you need in brief (one sentence). Examples: I can't login to my website. My images don't appear as I expect. I need a URL redirect set up.

https://example.com

The more details you can provide, the better we can assist you. For example, what are you trying to do, what do you expect to see, and what's happening instead?

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