When to use an FAQ
An FAQ excels at organizing and presenting a lot of content all in one place. Frequently Asked Questions, Glossary, Documents Index are all ways you can take advantage of the FAQ Content Type.
Similar Content
How Do I is specifically designed for step-wise sequential instructions.
How this content type interacts with other system components
Organizational Stream
Program/Service
Category
Search Terms
Examples of good usage
A great use of FAQs is to embed them at the bottom of a topic page. This can help to clarify and remaining concerns or redirect/link visitors to related pages.
Write FAQs that mirror your audiences language. Customers and Agencies often use different semantics. Aligning with your audience's preferred language contributes to effective search and information architecture.
Misuse
Don't list questions that your audience doesn't ask or isn't actually concerned with.
Don't let FAQ's become a dumping ground for content that doesn't have an obvious home. This can lead to overwhelmingly large FAQ pages that degrade the visitors user experience.